Refund Policy for Ads and PRO Memberships

Last Updated: 20th December, 2023

1. Ads Refund Policy

We appreciate your investment in advertising on Nelogram. Refunds for ads will be considered under the following conditions:

• Technical Issues: In case of technical errors or issues that prevent the proper display or functionality of your ad, a refund may be issued.

• Non-Delivery: If your ad does not appear on Nelogram due to a platform-related issue, a refund will be processed.

• Content Violations: Refunds may be considered if your ad is rejected due to a violation of our content policies, and the issue cannot be resolved.

Please contact our support team at support@nelogram.com with details and evidence for review.

2. PRO Memberships Refund Policy

For PRO memberships on Nelogram, refunds will be handled as follows:

• Technical Issues: If technical problems prevent you from accessing PRO features, we will investigate and consider a refund.

• Cancellation within Trial Period: If you cancel your PRO membership within the specified trial period, you will receive a full refund.

• Unsatisfactory Service: If you are dissatisfied with the PRO membership services, please contact us within a reasonable timeframe to discuss your concerns.

To request a refund for PRO memberships, please contact our support team at support@nelogram.com with your account details and the reason for your refund request.

3. General Refund Terms

Refunds will be issued at the discretion of Nelogram and will be processed using the original payment method. We reserve the right to deny refund requests that do not meet the specified conditions.

4. Contact Us

If you have any questions or concerns about our refund policy, please contact us at support@nelogram.com.

Thank you for choosing Nelogram!